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[green4phoenix]

I don't know where to post this...but I really need some help from TraInn - YourNintendoWii4Free. I have been waiting for my referrals offer to credit and I'm not hearing back from my support ticket. She completed her offer on 3/7/09 and submitted the request for credit on 3/14/09. It has been the required 10 days and I am not sure if this credit is going through. The information I am passing along is based on info from my referral...so I am hoping it is correct. I am mostly intersted in finding out from TraInn if the request has indeed been submitted and what the current status is. Any help here would be greatly appreciated!
Thanks so mcuh,
Donna

[PimpSkirt]

im glad i found an official answer pertaining to the support ticket response time. I was beginning to think i would never hear from them LOL!!!

[dandy8]

........

[Trainn-Alan]

Originally Posted by dandy8

Just did one of the offers on their site today. Nothing, waste of my money, offer sent confirm email, charged my bank.

And don`t say be patient, I green in less than an hour on other sites.

FLR may have changed, but, the process of offer crediting hasn't. As it has always been on every site in the industry, sign-ups are credited to accounts as they are reported to us by the advertiser.

The reporting of an offer is primarily based on the advertiser, not the site you are completing the offer on so whether you register for offer XYZ on site A or B, if you don't receive credit automatically on site A, it's nearly a lock you wouldn't have on site B either.

While most sign-ups are reported back within the listed typical reporting time, unfortunately, some sign-ups, even those labeled instantly, are not reported by the advertiser as quickly and report back on a delay or require the assistance of a missing credit request. We'd love for all advertisers to report all sign-ups back to the exact nanosecond, but, because of the numerous variables involved, it simply isn't possible.

When they do experience a delay or require a missing credit request (which we still accept for every offer on our site as we always have) though, we're happy to help ensure that the proper credit is provided.

If you'd like to discuss it further, feel free to PM me.

Originally Posted by dandy8

Traiin { Allen } does NOT answer support tickets in a timely manner. You might as well forget it. Pissin` in the wind to expect support here.

I don't know where the basis comes from, but, that isn't accurate. Tickets and emails are answered each and every day and are still answered within 2 days of the inquiry being submitted.

I checked our databases and don't see you having ever submitted a support ticket or missing credit request. In the last year, I see only 2 emails, one sent last week (answered within 2 days) and another yesterday (Monday) afternoon.

We haven't reached your email yet as the beginning of the week does typically result in the largest amount of emails / tickets submitted with users picking back up from the weekend, but, it will receive a reply, as all do, and you can expect it shortly.

Alan

[monksmom]

Oh, for heaven's sake!!

Alan's right on this one, reporting is in the hands of the affiliates and advertisers, NOT the site/network!

And y'all MUST be patient...how can you teach patience otherwise! Instant is still gonna be up to 3 days before proclaiming it's a waste of time and money and even then, NOT until after an mcr's been filed and an end result has come about...this IS the net - there ARE gonna be hiccups - and in that, whelp...patience IS required!

TRAINN has always been a few days in support responses, it's just how they run, so no need to get snitty about it now - each and every network has it's own quirks and that ain't gonna change, either:)

[steel3470]

Alan it will be a week for my support question any help would be greatly apreciated

[kandykis1006]

Originally Posted by steel3470

Alan it will be a week for my support question any help would be greatly apreciated

I would send in another ticket, support has been responding rather quickly for me lately.

[cinci09]

Thank you. Very informational.