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[pebbles70]

I am sorry for all those who are having problems with this product. Here is an email I received when I canceled my order....it explains quite well how to cancel...I just wanted to pass it on.....

Dear Jodi,
We do not cancel orders from phone messages or by email; also we do not cancel orders for customers. For security reasons, when you agreed to the terms and conditions for the risk free trial offer, the email address [cancelorder@pyurwater.info] is there to cancel your recurring order. You must cancel your order yourself. If your password does not work, at the login click on Forgot Password and a new one will be sent to your email [1.] follow the instructions from the email response you receive. [2.] Go to Pyur Nano Nutrition , after you login with your email address and password that you created when you registered. [3.] Go my account tab, [4.] select order history tab, and then [5.] click on your recurring order, [6.] there is a big glossy blue button with black letters that has Cancel Recurring Order. You can only cancel future orders. All sales are final.

We cannot accept any returned Pyur Water product. These products are manufactured in a clean sanitary area. These products are to be treated the same as if you went to the pharmacy, picked up your prescription and left the pharmacy. Once you leave the store with your prescription you cannot return it. Prescription medications are a non- returnable item and so are Pyur Water products. Thank you for understanding of Pyur Water’s policy for returns and cancelations.

Thank you very much,
Richard
Cancel Order Department
cancelorder@pyurwater.info

[Smokeylynn]

Well, that was nice. I have not even had a return phone call or email to my inquiry about the Mobility that I paid to have shipped but have not received.

[LaurenK]

Well this just stinks! I called my bank and they said they can't file a dispute until I send the product back. And according to Pebbles70, they don't accept returned products. What am I supposed to do?! Is it even worth is to spend MORE money to ship the stuff back and hope that I get my money back? Very frustrating.

I canceled my recurring orders online last night, but I was never told to do that by Pyurwater. In their terms, it states "You can cancel at any time during the ten day trial period by contacting customer service at CancelOrder@PyurWater.info with no further obligations." So that's what I did. And, like everyone else, I got an email back saying that they got my order and would follow my instructions ASAP. Sounds like it was canceled, right?? I guess not.

I filed a Ripoff Report and I suggest others do the same. Sorry that this happened to everyone.

[ATLgreens]

I checked them out with the BBB. Rating of C-...but that is sure to go down as I have filed a claim against them siting customer service and billing issues. LaurenK, you might try submitting a claim for a refund through them...it's no guarantee, but at least worth a try. They are under the West Palm Beach, FL district:

BBB of Southeast Florida & the Caribbean
4411 Beacon Circle Ste 4
West Palm Beach, FL 33407
Phone: (561) 842-1918
Email: info@wpbbb.com
Web: Better Business Bureau

[meziane67]

I disputed my charge with my bank, I have no problem sending it back with delivery confirmation and such to prove they got - if they want to take is up to them ... I followed their terms of Service but they can not follow simple instructions so the problem will be on them...

[meziane67]

Their TOS are conflicting with what they say:

By submitting your credit card information, you are agreeing to our Terms and Conditions, as set forth: By sampling our product for shipping and handling charges of $9.95, you will be given a period of ten days, from the time you place the order, to decide if you want to continue using the product. Please allow several days to receive your product. You can cancel at any time during the ten day trial period by contacting customer service at CancelOrder@PyurWater.info with no further obligations. In fact, you can keep the remainder of the trial product as our gift to you for trying this offer. In the event you do not cancel within ten days after you order your trial product, you will be automatically enrolled in our convenient home delivery plan and your credit card will be charged $49.95 +$9.95 S+H (product charge). Thereafter, respectively 30 days from your initial order, you will be billed the monthly charge each month when product is sent to you or 30 days from your initial order, you will be billed when product is sent to you. Limit of one trial sample per household. If, at any time thereafter, you wish to cancel the convenient home delivery plan, you may unsubscribe by contacting customer service with no further obligations. Please take the time to read our complete Terms and Conditions before continuing.



Return Policy: We will cancel all future orders for customer if canceled prior to be shipped or billed or10 days of the trial order date. No returns are credited after 10 days of the trial order date. Merchandise must be returned at customer's expense accompanied by an RMA form. Absolutely no returns are credited for opened or partially used products. In the event that the product arrives damaged, please contact our Customer Service Department via our contact page within 48 hours. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS OR PACKAGING until you contact Customer Service for instructions, as we may require return of the damaged goods. In these situations we will promptly send a replacement product and a pre-paid return label to return the damaged merchandise. No refunds on any packages that come back "Return to Sender", "Refused", or any other denial of acceptance without an RMA number. ALL SALES ARE FINAL ONCE CREDIT CARDHAS BEEN CHARGED ALL SALES ARE FINAL. If customer fails to read terms and conditions resulting in a charge to customers credit card customer shall acknowledge that its has been disclosed that all sales are final.

And then this:

4. Cancellation of order. You may cancel your order at any time if you are not completely satisfied to cancel your order at any time, you must contact customer service by contacting us via eMail @ CancelOrder@Pyurwater.info . Please have your e-mail address and other Registration Data available for efficient processing of your cancellation order. However, unless you are canceling within to the 10 Day Guarantee as set forth hereinabove, we will not refund any amounts previously paid up to the date of cancellation or termination, you shall not receive any pro-rata refund for partial months and you remain liable for any and all unpaid charges billed by us. You understand and agree that cancellation of your order is your sole right and remedy with respect to any dispute with us. Upon any termination and/or cancellation of your order, your license grant, as set forth in Section 6 herein below shall immediately terminate.

[omaraljamal]

i also filed a dispute with my bank. i need to send the bottle back in order for the dispute to be complete. heres the problem though, the address that the product is shipped from is not the same as the one on their website.. which should i ship to?

[meziane67]

Did you call and check with them? Since they say you need return RMA... Just call and ask briefly which address do they accept damaged goods or returns...don't tell them why you are returning it...and get delivery confirmation and possible signature to be safe

[Smokeylynn]

I have not been able to reach them by phone but I have sent two emails about not receiving Mobility and have not received one response. I was charged shipping, however. I guess I am just out the $9.95???>>>

[meziane67]

I think email is better to contact ...