LOVE Macrobucks, issue resolved in less than an hour!!!!

[sue]

Sorry to hear that Hael. We know your are an honnest person. She just might be in a bad mood these days. Its too bad I really like macrobucks.

Hope you get everything straightenned up.

Good luck, keep your chin up.

Sue

[haeL]

Thanks for the support. I'm hoping that Macrobucks will resolve this issue ASAP.

Originally Posted by Sadonia

ive had a few referrals get put on hold for unverified paypal account... but never have i seen such mixed signals before... and i really really hope this is all that is. mixed signals. and i also hope they fix this for you hael... this situation could be VERY damaging to a good traders rep.

i greened for you way back when i first started and i can say from experience, you were a great trader to work with. i couldnt see you as being dishonest to your referrals... i hope your current ref sees this as well.

good luck with this.

[MacroBucks]

Looking over it again, it seems like it is just a misunderstanding on both parts. This can be easily fixed :-)

[haeL]

I love MACROBUCKS and I didn't have issues with them in the past. I hope that it just a misunderstanding and I'm sure they will ressolved it soon.

Originally Posted by sue

Sorry to hear that Hael. We know your are an honnest person. She just might be in a bad mood these days. Its too bad I really like macrobucks.

Hope you get everything straightenned up.

Good luck, keep your chin up.

Sue

[haeL]

Thank you very much!!!!

Originally Posted by MacroBucks

Looking over it again, it seems like it is just a misunderstanding on both parts. This can be easily fixed :-)

[ak_mypayday]

Originally Posted by haeL

I submitted my account for approval on the 22nd. Unfortunately, Macrobucks denied my order without any explaination and my referral is still green. I contacted them about the reason why they denied my order. Amber told me that my referral needs to verify their paypal account. I then forwarded Amber's message to my referral and told them to contact the site ASAP. My referral just contacted me and forwarded Amber's reply:

Hi,I contacted the site .Pls. confirm the info. below:
On 08/24/08, 05:22 AM CDT, Amber wrote:

" It seems like she they may be trying to avoid paying you are something. You aren\'t on hold. You should ask them why they are refusing payment for you and then get back to us if you can\'t resolve the issue with them. "

Now, the site is accusing me of Lying / refusing to pay my referral when it was clear on her reply:

Pre approval - Opened On 08/22/08, 07:36 PM CDT
On 08/22/08, 07:36 PM CDT, you wrote:
" Hi, I would like to pre approve my referral with email address (omitted the addy) . Thanks "

On 08/22/08, 08:19 PM CDT, Amber wrote:
" I\'m currently processing your order now. "

On 08/23/08, 08:13 AM CDT, you wrote:
" I just wondered why my order is denied but my referral above is still green. What is the reason why this person is on hold? Is there any way to lift the hold? Thanks
Leah Buchanan "

On 08/23/08, 08:24 AM CDT, Amber wrote:
" They need to verify their paypal account before they will be approved. "

On 08/23/08, 08:26 AM CDT, you wrote:
" Thanks for the quick response, will forward this info to them. "

On 08/23/08, 08:40 AM CDT, Amber wrote:
" Ok.

I pay on green and take good care of my reputation here. I hold the payment after I learned that the site denied my order for the above reason.

Okay, I do see that you have omitted some parts of the support ticket here from your referral. Now, we do screen accounts thoroughly, and lately paypal verification has been the thing to avoid for scammers. I've never called anyone a liar, and for you to suggest that is very unfair.

Now, your referral addressed you by name, not email, and when I checked their account I saw nothing wrong with it. Your referral contacted me after you submitted your order, at which time the situation could have been resolved had everything been properly communicated. And as I just said, when they contacted me, I saw nothing wrong with their account. They simply could have told you this and then you could have opened a support ticket to confirm that there were no issues with their account. If you would go ahead and submit your order, I will process it right away.

In the future, if you would contact me via support ticket, and describe the entire situation, I will be more than happy to take the extra steps to make sure that this doesn't happen again.

[ak_mypayday]

Originally Posted by jwil2008

I had some problems with Amber there recently too!! Seems to me that she is in the wrong business to be dealing with people! She was very rude and not at all helpful to me!!!! Macrobucks should really look into her before she causes them more problems!!!! Thanks for posting this!! I hoped maybe I was the only one but guess not!!

I'm not sure how I was ever rude to you, as I do recall your recent support ticket concerning a referral of yours. I've never insulted you, or anything of the sort. But you however did not treat me with the same respect as I showed you. I clearly explained the credit request procedure and process to you, and you simply refused to understand or accept it. Then your follow up responses were only insults and rantings, which I feel was totally uncalled for, as I never did anything other than explain the situation to you. For you to post such a thing here is really unfair to me, as it's not true. If it were, then sure, it would be fine for you to say "Well she's this and she did that!", but it's not the case. I do believe I treat everyone with respect, and in any manner it's not right to say something that isn't true.

[haeL]

I only omitted my referral's email address for his / her spam protection.

You are right, this issue can be resolved via support ticket but my eyes were rolling when I read the forwarded message and I was so angry. I'm very sorry for dragging you on the forum and for posting our conversations.

Thanks for taking care of the issue. I still love MACROBUCKS.........lol.

Originally Posted by ak_mypayday

Okay, I do see that you have omitted some parts of the support ticket here from your referral. Now, we do screen accounts thoroughly, and lately paypal verification has been the thing to avoid for scammers. I've never called anyone a liar, and for you to suggest that is very unfair.

Now, your referral addressed you by name, not email, and when I checked their account I saw nothing wrong with it. Your referral contacted me after you submitted your order, at which time the situation could have been resolved had everything been properly communicated. And as I just said, when they contacted me, I saw nothing wrong with their account. They simply could have told you this and then you could have opened a support ticket to confirm that there were no issues with their account. If you would go ahead and submit your order, I will process it right away.

In the future, if you would contact me via support ticket, and describe the entire situation, I will be more than happy to take the extra steps to make sure that this doesn't happen again.

[ak_mypayday]

Originally Posted by haeL

I only omitted my referral's email address for his / her spam protection.

You are right, this issue can be resolved via support ticket but my eyes were rolling when I read the forwarded message and I was so angry. I'm very sorry for dragging you on the forum and for posting our conversations.

Thanks for taking care of the issue. I still love MACROBUCKS.........lol.

Oh okay, well that means that part of what you received from them is missing. But that's okay, the issue has been resolved.